Guide And Help
Personnel Training
Quality training is at the core of our success. We utilize advanced quality personnel training featuring developmental programs, responsibility sharing and management development skills. Plus, our manufacturing facilities are ISO 9001-2000 registered and meet stringent requirements from international regulatory organizations that include environmental agencies and directives.
Infrastructure
The company has state-of-the-art infrastructure. The unit underwent modernization in view of substantial increase in plant and machinery, making the unit equipped with state-of-the-art grinding plant, automatic box packing machines and FFS pouch filling machines cool grinding process.
Export Market
National Masala Mills catering the local markets export its products to various countries viz. Kingdom of Saudi Arabia, South Africa, Qatar United Kingdom and USA.The supply chain network consisting customer, retailer, distributor, manufacturer and supplier closely linked through efficient flow of information and finance to ensure smooth functionality and economic activities.
Manufacturing Units
The manufacturing facilities of National Masala Mills are certified with ISO 9001:2000 which ensures that our entire range of products is of the highest quality and at par with international standards. Located in various parts of the country, including the national capital of India, Delhi, the units are equipped with sophisticated machinery, computerized management systems and quality control labs with attached laboratory facilities equipped with high profile systems such as HPLC and UV visual spectrophotometers.
Customer Grievance Cell
We have a customer grievance redress cell that functions on a 24×7 basis, addressing complaints and ensuring stringent action so that no costumer is left unattended. This cell collects data by conducting frequent surveys comprising of face-to-face interviews, feed-back forms, questionnaires and quiz programmes at the end-consumer level and weaving it into a database that is accessible to all our functional bodies, viz. marketing and sales, R&D, purchasing committee etc.
Quality Control
Our spices are synonymous with quality spices conforming to stringent quality standards of international level, produced from qualitative ingredients, procured from the source through our purchasing committee which carefully chooses only the best of the crop to ensure distinctive aroma and taste. Diligent supervision, quality control checks at all stages of processing and packaging, periodic internal quality audits, timely calibrated equipment and methods, besides unremitted training and skill upgradation of all personnel at our hi-tech production facilities ensures that the best quality products flow down to the consumers.
Research & Development
Our highly qualified R&D personnel keep alive our lab facilities by continuous research carried on to better the existing range of products and diversification according to consumer demands. We have installed the latest automated systems for mass production with best quality and competitive prices possible.
